We decided to make a few t-shirts with our company symbolics, and chose a CafePress service to create it and deliver to us. Nearly a week of graphic works, and logos and images were ready. After we applied these images to the chosen apparel and made an order, we got a reply from processing system, that our card cannot be processed. We thought of misspelling, and try again with same result.

After that we made a call to our bank, and they said about the necessity of using CVV digits in our order. Security reason. We wrote to the CafePress support team about this issue, and got a reply, that we must call them, and service reps will be happy to assist. And that we do not need nothing, just our order number. We answered, that it
will be international call, and we will like to avoid it, if possible, and asked them to solve our problem by e-mail. And provide them (again) with our order number.

In next e-mail they said, that we must call, and to have a credit card ready. And they just want to update the information and make sure it goes through. We made a call. After a long explanation of our problem, service rep answer was: "Sorry, we can't help you with this problem". And the best part of that dialogue: after my next e-mail message to Support Team, I've got an answer: "at this time CafePress.com does not ship orders to Indonesia, Russia or Nigeria".

Only after 2 weeks of design works, 2 credit card info re-entering attempts, two calls to bank, one expensive international call to CafePress service, and 10-12 e-mails, we were provided with information, that CafePress does not ship orders to Russia. And not a word about it on their website! If you're in Russia, you can make a work, choose Russia as a destination country, and system will count a shipping cost, you will provide system with credit card information, and somehow after all of it, you will know, that "CafePress.com does not ship orders to Indonesia, Russia or Nigeria".

Posted by phil at 2:55 PM | Comments (1)